Refund & Returns Policy

Last updated: 2026-07-22

Right of withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, under the Consumer Rights Directive. 【上线前必填：若首店类目适用豁免（如密封商品拆封、易腐品、定制品），在此列明豁免情形】

How to return

To exercise the right of withdrawal, contact us at 【上线前必填：退货联系邮箱】 with your order number. We will provide return instructions. 【上线前必填：谁承担退货运费】

Refund timing

Once we receive and inspect the returned item, we will refund the amount paid to your original payment method within 14 days. Refunds are processed through the same payment provider used at checkout.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us within 【上线前必填：时限】 and we will arrange a replacement or full refund at no cost to you.